Terms of service
Welcome to Ornella & Co! By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services.
1. Acceptance of Terms
By visiting, accessing, or purchasing from Ornella & Co, you agree to these Terms of Service, which may be updated from time to time without notice. If you do not agree with these terms, please do not use our services.
2. Eligibility
You must be at least 18 years old to use our website and services. By using the website, you confirm that you meet this age requirement.
3. Ordering and Payment
- Accuracy of Information: You agree to provide accurate and complete information when placing an order. Inaccurate information may result in delays or cancellations of your order.
- Payment: We accept cash, check or debit/credit, Square payments and Shopify. By submitting payment information, you authorize Ornella & Co to charge the applicable fees to your payment method.
- Pricing: All prices are listed in US currency and are subject to change without notice. Prices do not include taxes or shipping fees, which will be calculated at checkout.
4. Shipping and Delivery
- Shipping Locations: We ship to 48 states in United States and Canada. Any orders placed outside of these areas may not be fulfilled.
- Delivery Times: Estimated delivery times will be provided at checkout. However, delivery times are not guaranteed and may vary due to external factors.
- Shipping Fees: Shipping fees are calculated at checkout and vary based on your location and shipping method.
- Lost or Damaged Goods: Ornella & C0 is not responsible for items lost or damaged in transit. However, we will assist in filing claims with the shipping carrier.
5. Returns and Exchanges
- Eligibility: Items must be returned within 14 days of the delivery date. Items must be unused, in original packaging, and with all tags attached.
- Refunds and Exchanges: Upon receiving and inspecting the returned item, we will process your refund or exchange within [3 days]. Shipping fees are non-refundable.
- Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a mistake on our part.
6. Intellectual Property
All content on our website, including text, images, logos, and designs, is the intellectual property of Ornella & Co and is protected by applicable laws. You may not use, reproduce, or distribute any content without prior written permission.
7. Privacy
Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal information.
8. Limitation of Liability
To the fullest extent permitted by law, Ornella & Co shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to, lost profits, data loss, or interruptions in service.
9. Dispute Resolution
- Governing Law: These terms shall be governed by and construed in accordance with the laws of Washington State.
- Arbitration: Any disputes arising out of or relating to these terms shall be resolved through binding arbitration in Washington.
10. Modification of Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting. Your continued use of the site and services after any changes constitutes acceptance of the updated terms.
11. Contact Information
If you have any questions regarding these Terms of Service, please contact us at:
- Email: theornellacompany@gmail.com
- Phone: 208-627-6597
Thank you for shopping with Ornella & Co!