Shipping policy

At Ornella & Co, we aim to provide you with the best possible shopping experience, including fast, reliable, and transparent shipping. Please read through our shipping policy to understand how we handle orders and deliveries.

Processing Time

  • Order Processing: All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email. You will also receive an email with tracking information once your order has been shipped.

Shipping Rates & Delivery Times

  • Domestic Shipping (Within United States):
    • Standard Shipping: [$7 - $20] | Delivery time: [2-5 business days]
    • Expedited Shipping: [$30 & up] | Delivery time: [1-3 business days]
    • Shipping rates and delivery times vary by destination and will be calculated at checkout.
    • We ship to select countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
    • Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Shipping Carriers

We use reliable shipping carriers such as USPS, Pirate Ship, Ups and Fedex to ensure that your package arrives safely. A tracking number will be provided to you via email to track your order.

Shipping Delays

Occasionally, shipping delays may occur due to factors beyond our control, such as carrier delays, customs processing, or unforeseen events. We will do our best to keep you informed if there are any delays in getting your order to you.

Lost, Stolen, or Damaged Packages

  • Lost or Stolen Packages: We are not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout. Please contact your carrier directly to report any issues.
  • Damaged Packages: If your item arrives damaged, please contact us within 48 hours of receiving your order. We will gladly help resolve the issue by offering a replacement or refund.

Changes to Your Order

If you need to make changes to your shipping address or cancel your order, please contact us as soon as possible. Once the order has been processed or shipped, we may not be able to accommodate changes.

Contact Us

If you have any questions about your order or shipping, feel free to contact our customer service team at [theornellacompany@gmail.com] or [ 208-627-6597]. We are here to assist you!

Thank you for shopping with Ornella & Co!